Requests for technical support
Request technical support via telephone, fax or email:
Tel.: +49 381 36 600 800
Fax: +49 381 36 600 555
Our service hotline is available Monday to Friday 8am – 6pm (CET).
An additional emergency service hotline is available Monday to Friday 6pm – 9pm as well as Saturday and Sunday 10am – 6pm (CET).
Remote support software
Download our remote support software based on Teamviewer 10. This remote access software tool functions on any Windows or Mac OS computer connected to the internet After you give the OR Technology support staff your ID, a technician can use the tool to remotely access, diagnose and repair your system.
Teamviewer for PC
Download OR RemoteTeamviewer for MAC
Download OR Remote MAC
AnyDesk for PC
Support Logging Tool
Download supportlog.exe and share program logs with our support staff automatically. This program functions on any dicomPACS® Windows System.