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    How you can contact us

    General enquiries
    If you are interested in our products, would like an informal discussion or have a general question, please contact us on:

    Telephone: +49 381 36 600 500 (Technical support +49 381 36 600 800)
    Fax: + 49 381 36 600 555
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Please note that only the following products are intended for US sale in the field of human medicine:
    - dicomPACS® software - image management solutions
    - dicomPACS®DX-R software - professional X-ray acquisition software
    - Combination of X-ray software dicomPACS®DX-R and various flat panels
    - Amadeo M-DR mini - portable complete solution
     

    Contact form & requests for additional information
    Please use our contact form to send us your questions about our products, or any requests or suggestions. Feel free to use it for ordering free prospectuses and information material . Of course we will answer your queries with due speed, or call you back if you tick "call me back".


    Technical support
    When in need of technical support, please contact our support team directly. All information, links and telephone numbers are listed here.

    Telephone: +49 381 36 600 800
    Fax: + 49 381 36 600 555
    Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


    Distribution and OEM partners
    If you are intered in starting a cooperation with us, please fill in our contact form for potential partners. Please click here for further information.
     


  • Technical Support

    Requests for technical support
    Request technical support via telephone, fax or email:

    Tel.: +49 381 36 600 800
    Fax: +49 381 36 600 555
    E-Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

    Our service hotline is available Monday to Friday 8am – 6pm (CET).
    An additional emergency service hotline is available Monday to Friday 6pm – 9pm as well as Saturday and Sunday 10am – 6pm (CET).

    Remote support software
    Download our remote support software based on Teamviewer 10. This remote access software tool functions on any Windows or Mac OS computer connected to the internet After you give the OR Technology support staff your ID, a technician can use the tool to remotely access, diagnose and repair your system.

    Teamviewer for PC
    Download OR Remote
    Teamviewer for MAC
    Download OR Remote MAC

    AnyDesk for PC
    Download AnyDesk

    Support Logging Tool
    Download supportlog.exe and share program logs with our support staff automatically. This program functions on any dicomPACS® Windows System.

    supportlog.exe
    Download

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    Request for information

    We will respond to your request as quickly as possible. Please note that brochures and other information can only be sent after all required fields have been completed. Please indicate if you would like us to contact you personally.

    For general information, questions regarding our products, or a no obligation consultation please contact us via telephone (+49 (0)381 - 36 600 600) or email (This email address is being protected from spambots. You need JavaScript enabled to view it.).