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“Power lies in quality.”

Friedrich Nietzsche

OR Technology is committed to research and development as well as to continually impoving internal workflows. Our many certified products demonstrate that we adhear to strict national and international medical device regulations pertaining to research, development, production, sales and service. 

Our quality management system and products are subject to yearly audits and inspections by the  German accreditation organization, MedCert. A large number of our products have been accredted in the USA (FDA) and in Canada (Health Canada) since 2007.

 

 

„Quality means the customer comes back, not the product“. Hermann Tietz

Developing and selling innovative products is not the whole story. Excellent service and customer support is also important. Our service priorities are expertise, quick response times, reliability, availability, and friendly staff. 

 

 

We offer the following services to our customers and dealers:

Consultation

from project analysis to mentoring programs for larger projects

 

Software programming

from software modules to customised OEM versions

  • In-house software development – no outsourcing

 

Installation
  • Installation by OR Technology technicians
  • Training sessions for customers and sales partners by OR Technology experts

 

Maintenance and repair
  • Qualified service technicians on call 24/7
  • Spare parts and equipment loans

 

Support

from service hotline to download centre

  • Our service team provides 24-hour support 
  • Our multilingual hotline can assist you in English, German, Arabic and French
  • Web-based ticket system
  • Our emergency „Notline“

 

ORIX

Online portal for our partners

  • Information about new developments, trade fairs and upcoming events
  • Order management system (OMS) and equipment reservation 
  • Customer relationship management (CRM), Knowledge Base, Download
  • All documents available in English and German (brochures, summaries, data sheets)
  • Video centre
  • General information

 

Training

from online video tutorials to on-site training sessions

  • Online product presentations
  • Training videos
  • In-house training sessions
  • On-site customer training 

 

Marketing

from newsletters to customised product brochures

  • Professional marketing materials
  • Access to catalogues, presentations, as well as product and demonstration videos
  • Regular updates and news in English and German
  • Diverse international print and digital marketing campaigns including new product introductions, advertisements, newspaper supplements, special issue and journal inserts, as well as electronic newsletters
  • Participation at trade fairs and conventions
  • Marketing concepts – designed for our partners’ target regions

 

We are certified in accordance with:

MedCert

  • Certificate QMS ISO 13485

CE

  • EC certificate of conformity – in accordance with the European Medical Device Directive 93/42 EEC Annex II for PACS and X-ray acquisitions software as well as digital imaging and image processing devices 

FDA

  • 510(k) FDA for dicomPACS®DX-R
  • 510(k) FDA for dicomPACS®
  • 510(k) FDA for dicomPACS®DX-R in combination with digital flat panels

HealthCanada

  • CMDCAS certification (Health Canada)

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